Explore Patagonia FAQ

Frequently Asked Questions

How do I ensure my ticket on Navimag?

You can book through our website or email us at sales@navimag.cl

What should you do in case you need to cancel or change your trip?

We have a Booking Cancellation and Change policy.

In case of cancellation, penalties range from 10-100% retention of the total value of the reservation, depending on when you cancel before the ferry's departure.

The following fines apply if you cancel your booking as soon as we receive written notification of cancellation:
a) More than 45 days before departure of the vessel per itinerary, 10% retention.
b) Between 44 days and 15 days before departure of the vessel, 30% retention.
c) Between 14 days and seven days before departure of the vessel, 50% retention.
d) Between six days and vessel departure, 70% retention.
e) After the departure of the vessel, 100% retention.

In case of changes, passengers must submit a request at least 48 hours before departure and pay 10% of the ticket value to make the change effective.

If you purchased promotional fares, travelers must pay 10% of the value of the ticket to make the postponement effective.

What are the cabins like on the Navimag ferry?

Our ferry has different cabins: Premium Suite, AA Cabins, A Cabins, and Reduced Mobility. All of them with private interior bathrooms. The only private cabin is Premium Suite, but there is the option to book full shared cabins paying the Single rate.

When do I share my cabin?

Due to the COVID-19 pandemic, shared cabins are not being reserved. Therefore, each reservation has a private cabin with their companions according to allowed capacity.

Do cabins and bunk beds include bed linen?

All accommodations include bed linen and a bath towel.

How can you change or cancel your trip?

Please email us at sales@navimag.cl to reschedule your trip or cancel it.

According to your passenger contract, there could be fines depending on how early you cancel.

Please take a look at the Reservations FAQ for more information.

Where to check in?

Our check-in locations are:

  • Puerto Montt

Hotel Versalles

Nº 8500, Camino A Chinquihue.

  • Puerto Natales

Navimag office

Pedro Montt 308, Puerto Natales


If you travel with a vehicle, only the driver must take it directly to the cargo reception yard, while companions must go to the check-in place with the luggage. 

Once the vehicle is delivered, we will take the driver to the check-in location or ferry according to the condition of each trip.

Vehicle delivery

  • In Puerto Montt, Terminal Oxxean, Sector Chinquihue km. 13.5
  • In Puerto Natales, Patio de carga EPA no number, Av. Pedro Montt in front of the dock.

If you have any questions, please email us at sales@navimag.cl

Why is a ferry trip delayed?

The ferry could be delayed due to harsh weather conditions or port operational reasons beyond our responsibility.

If you'd like to, you can just bring forward your trip date at no cost.

Please email us at sales@navimag.cl or visit our offices in Puerto Montt (Avenida Diego Portales 2000, First Floor) or Puerto Natales (Pedro Montt 308).

What is the entertainment on board the Navimag ferry like?

The experience of traveling on the Esperanza ferry is entertainment in itself due to the natural landmarks along the Patagonian fjords route.
Also, passengers can use the gym, yoga room, and other common entertainment spaces such as the Lounge Room.

Are there any travel guides?

Bilingual guides are available only during the Patagonia Fjords route in high season (October to April), who will attend and entertain you with different talks, karaoke, and bingo. Our guides are experienced in naturalism and in working for cruise services in Patagonia.

What other types of entertainment can be found onboard?

We have an entertainment system to which you may connect with our smartphone or tablet to watch movies. In addition, you can order different board games to share with other travelers. If photography is your thing, you can take the opportunity to shoot birds and whales found in the area.  We also recommend you take with you that book that you’ve been wanting to finish for some time now.


Is this a cruise service?

No, ours is not a cruise service, but of ferries.


What is a ferry?

A ferry is a merchant vessel adapted to carry passengers. The loaded cargo includes vehicles, camping motorcars, motorcycles, bicycles, heavy machinery, animals, and loading trucks.


What is the capacity of a ferry?

Our Ferry Esperanza has the capacity for 244 passengers. It has an extension to transport 1,800 linear meters.


What areas are available for passengers?

The Esperanza ferry has a cafeteria, dining room, activity room, infirmary, exterior decks with panoramic views, and a cabin for passengers with different capacities.


Are there lifts on the ferry?

Yes, our Esperanza ferry has elevator service.


How much does the ferry trip cost?

Esperanza ferry fares start at US$460 per person, including full board, and can go up according to the cabin you select.

What sanitary measures do you follow?

We do not require passengers to show their mobility passes when checking in and boarding the ferry. 

Also, wearing face masks is no longer mandatory but recommended in closed environments.

We also constantly sanitize the ship to ensure you have a safe trip. 

Check our Health & Safety protocols for more detail.

Please email us at sales@navimag.cl if you need more information.

Is it necessary to hire insurance to travel on board the Navimag ferry?

Hiring travel insurance or health and life insurance with coverage in Patagonia is each passenger's decision.
It is necessary to point out that, in case of an accident in which our company is responsible, we will oversee all associated damages.
Passengers are responsible for protecting their objects, handbags, and luggage since they will always be under their custody.

Is the cargo insured?

Our P&I insurance policy held by Navimag Ferries S.A. covers all cargo and damages caused by the vessel.
The information associated with this policy and the maximum amount assumed by the company is in the same contract document.
In case you wish to extend the coverage of this policy, the person responsible for the cargo must communicate such an option at the time of paying the reservation and before boarding, having to pay the additional amount that such insurance implies.

What are the Navimag travel routes?

Our Esperanza ferry transports passengers an cargo between Puerto Montt to Puerto Natales.
The Puerto Montt - Puerto Chacabuco route is for cargo only.

Why are there delays or changes in the itinerary??

Patagonia is a region of extremes, where weather conditions change constantly, so there could be storms or strong winds at any time of the year, which could affect the vessel’s schedules of departure and arrival. In addition, crossing the Patagonian channels is highly regulated by the maritime authorities, so specific tide and light conditions must be met for the vessels to sail.

Also, given our ships transport cargo, any slight change in operation and climatic conditions can influence itineraries. We understand that these modifications could be a drawback for our passengers, therefore we work every day to improve our service.

Why does Navimag transport animals??

Given Chile’s geography, the far south is disconnected by land from the rest of the country. Therefore, it can be accessed only by sea, air, or land through the Argentinean territory. Therefore, our transportation service was born from the need to connect the Magallanes region with the rest of the country. Our company is a "highway" that provides continuity and connectivity to different cargos that require transit into extreme regions.

The transport of livestock is not exempt from this modality. Livestock transport companies that cater to this important sector are also our clients, using equipment designed and authorized for this purpose, allowing the movement to and sale of livestock from the Magallanes region to the rest of the country. There is no existing commercial link between the livestock producers and our company, but there is a business relationship between our company and the transportation company.


What measures does Navimag take to care for the livestock on board??

Following our commitment to the community, in January 2015 we began a program with Chile’s Agricultural Service (SAG) to improve our livestock transport. The state agency issued Decree No. 240 of Law 19,162 that establishes new regulations regarding animal transport, including the resting period, period of rest, water requirements, sanitary conditions, lighting, and ventilation, among others.

As a company, we take measures that go beyond regulation, which is why in the second half of 2016 we incorporated into our onboard staff an animal expert, in an aim to ensure compliance with the law and the appropriate animal transportation. In addition, all our officers and captains were trained at Universidad Austral in Animal Care, a course taught by Dr. Carmen Gallo, PhD, from the University of Liverpool and director of Animal Sciences at Universidad Austral de Chile and Researcher in Animal Welfare, Antemortem, etc.

These measures have helped to reduce animal mortality, so much that in 2015 our company carried 24,673 head of cattle, recording a mortality rate of 50 animals (0.20%). In 2016 we transported 23,468 heads with a mortality rate of twenty-two animals (0.1%).

We understand that there are still pending actions at the government level and among transportation companies and livestock producers. In this regard, our company will always seek to add value to any solution implemented and within our reach.

When do we transport animals?

In the Fall, mainly, at the beginning of April, given grasslands in Patagonia are frozen. Therefore, cattle owners must transport the animals to the north to feed them. Nonetheless, animals could be transported at other times of the year, although there’s a lower probability.

Are there luggage limitations??

Each passenger may carry up to 1 suitcase and a hand suitcase. We suggest taking only indispensable baggage because the space inside the cabins is reduced.

The beds in our ferry have a locker with a key with the following dimensions: 71.20 centimeters deep, 41 centimeters wide, and 73.50 centimeters high. Locker space is enough for a backpack of approximately 60 liters.

Where can I keep valuable objects?

All our ferries have safety deposit boxes available for passengers. These units are left under the care of the ferry’s captain. Navimag WILL NOT respond for damaged or lost objects of value that were not declared before travel.


What is the experience on board like?

Our Ferry Esperanza offers a cargo and passenger transportation service, on a route that navigates through remote places and uninhabited landscapes, heading to the heart of Patagonia.

It is a trip designed for those with an adventurous spirit, who seek to travel at a different pace, with the spectacle of a unique nature as a backdrop.

In it, you can enjoy a moment of disconnection, share with different people, rest, and recharge your batteries to start your next adventure.


Who travels with Navimag?

In our Patagonian Fjords, you will meet a vast variety of people: travelers of different nationalities, locals, and carriers.

Our trip is ideal for all those who want to arrive or return from Patagonia differently from the traditional trips by land or plane; for those who enjoy both being in contact with nature and the comfort of a boat.

For those who want to meet and share with people from various parts of the world.

For those traveling by car, motorhome, bicycle, or motorcycle.

For those looking to disconnect and/or recharge.

And, for those who have a flexible itinerary since the weather in Patagonia is unpredictable.


Are there any additional costs to the paid fare?

Our travel price it’s all-inclusive, meaning, in addition to transportation, the rate includes accommodation and meals (breakfast, lunch, and dinner). The fare excludes shopping in the store, cafeteria expenses, and tips.


Do the ferries move much?

Traveling by ship across Patagonia is an adventure, yet the vessel’s movement will highly depend on climatic conditions. However, during the Summer the climatic conditions are particularly good, and the sailing through the channels is very gentle. An area where climatic conditions are rough every time of the year is the Golfo de Penas (Gulf of Sorrows). This leg of the trip lasts about half a day, so we recommend taking pills for motion sickness if you’re sensitive to the tide. Nonetheless, our paramedic on board will assist in making you feel as comfortable as possible.

How is the safety on board?

Your safety is our priority. The Navimag ferry is certified under the International Safety Management (ISM) Code, regarding SOLAS (Safety of Life at Sea) for protecting human life at sea and accredited under ISO 9001-2000. These certifications allow our company to guarantee the highest standards of quality and safety in all our operations.
In addition, our ferry is equipped with rafts and life vests for 730 people (double its maximum capacity) and with 3 rescue boats.

Are there first aid services?

The vessel has a basic nursing unit with a professional paramedic in charge. In addition, the crew has first-aid training in compliance with ISO standards. Officers have advanced first aid training.

What electrical connection is on board?

The onboard voltage is 220 volts and 60 Hz.

Is there an Internet connection??

Patagonia is a remote region so there’s no Internet connection available to our passengers. We recommend you take this opportunity to disconnect and talk with other people.

Will my mobile phone work on board the ferry??

No, only at the ports.

Is smoking allowed on board?

Smoking is only allowed on the outside decks of the ship, in compliance with Chilean Law 20,105, which states that it is forbidden to smoke inside closed areas.

Do you sell alcoholic beverages??

No, we do not.

Is there drinking water on board??

Yes, water dispensers are always available, so there is no need for you to bring additional water bottles.

What happens if I have special dietary needs?
Can you travel with pets?

You may bring your pet in a portable kennel and leave it in the cargo area of the ship. Pets are not allowed in the cabins or any other passengers' shared areas. Passengers may check the status of their pet occasionally only with the authorization of a crew member. There is no additional charge for traveling with pets.

Is there a gift shop on board??
No, we have a cafeteria where you can buy different snacks.
What can I purchase in the cafeteria?

At our bar, you can buy drinks, tea, coffee, biscuits, and chocolates.

What’s the payment currency and method on board??

Purchases on board our ferries may be paid in US dollars or Chilean pesos. We accept the following means of payment:
International Passengers: cash (US dollars) and credit cards
National Passengers: cash, credit, and debit card.

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