Explore Patagonia FAQ |Frequently Asked Questions


  • SHIPS
    Is this a cruise service?

    No, ours is not a cruise service, but of ferries.

    What is a ferry?

    A ferry is a merchant vessel adapted to carry passengers. Loaded cargo includes vehicles, camping motorcars, motorcycles, bicycles, heavy machinery, animals and loading trucks in general.

    What is the capacity of a ferry?

    Our Ferry Edén has a passenger capacity of 118 with a total length of 136m. Our Ferry Evangelistas has the capacity for 220 trailers with a total length of 114.7m.

    What areas are available for passengers?

    Our ferries Edén and Evangelistas have cabins, a casino, a café and outdoor decks.

    Are there lifts on the ferry?

    There are no elevators, only sets of stairs connecting different decks.

  • ON BOARD EXPERIENCE
    What is the experience on board like?

    We are not a cruise, but a ferry, that is to say, a merchant vessel that carries goods and passengers. Travelling with Navimag is like booking a hostel that navigates across Patagonia, in which you may choose to share your cabin with other travellers or be by yourself if you wish for more privacy. Our journey is rather contemplative, there are no luxuries, but it is authentic. You can enjoy disconnecting from everything at the end of the world, sharing your journey with a variety of people, all the while you rest and recharge batteries for the next trekking or adventure you have programmed in Patagonia.

    Who travels with Navimag?

    You’ll meet a wide range of people in our routes: travelers of different nationalities and local trailers. The passenger age range on our ferries is between 30 and 60 years.

    Who are our ferries recommended for?

    Our routes are ideal for slow travelers and backpackers. It is for for people who regard the travel experience as important as the destination. It is meant for those who wish to depart from or arrive to Patagonia in a different manner to traditional alternatives like planes or by land, who want to enjoy the beauty of the Patagonian fjords and the comfort and leisure that a boat trip can offer. It is for those who wish to travel like the old times. Those who seek to learn and share with other people in a conversation or during a board game. For those who travel by car, motorhome, bicycle or motorbike. For those who are looking to disconnect and/or recharge. And for those who are traveling with a flexible schedule given the weather in Patagonia can be unpredictable.

    Who are our ferries not recommended for?

    For those who want to take a cruise and/or traveling on a very tight itinerary.

    Are there any additional costs to the paid fare?

    Our travel price it’s all inclusive, meaning, in addition to transportation, the rate includes accommodation and meals (breakfast, lunch, and dinner). The fare excludes shopping in the store, cafeteria expenses and tips.

    Do the ferries move much?

    Traveling by ship across Patagonia is an adventure, yet the vessel’s movement will highly depend on climatic conditions. However, during the Summer the climatic conditions are very good, and the sailing through the channels is very gentle. An area where climatic conditions are rough every time of the year is the Golfo de Penas (gulf of sorrows). This leg of the trip lasts about half day, so we recommend taking pills for motion sickness if you’re sensitive to the tide. Nonetheless, our paramedic on board will assist to make you feel as comfortable as possible.

  • CABINS
    When do I share my cabin?

    We sell cabins and individual bunk beds. If you bought a bed (quadruple or shared formats), you will will share the room with other passengers. If you want more privacy in your cabin, you must pay the "single” fare.

    Who do I share my cabin with?

    In Navimag we reserve the right to assign passengers in whatever manner we deem more appropriate, given each voyage is unique and it is not possible to anticipate what kind of travellers will sail with us. However, to the fullest extent possible, we will aim to group  passengers by gender per cabin.

    Do cabins and bunk beds include bed linen?

    All accommodations include bed linen and a bath towel.

  • ONBOARD ENTERTAINMENT
    Are there any travel guides?

    Bilingual guides are available only during the Patagonia Fjords route in high season (November to March), who will attend and entertain you with different talks, karaoke and bingo. Our guides are experienced in naturalism and in working for cruise services in Patagonia.

    What other types of entertainment can be found onboard?

    We have an entertainment system to which you may connect with our smartphone or tablet to watch movies. In addition, you can order different board games to share with other travelers. If photography is your thing, you can take the opportunity to shoot birds and whales found in the area.  We also recommend you take with you that book that you’ve been wanting to finish for some time now.

  • SERVICES
    What kind of electrical connection is on board?

    The onboard voltage is 220 volts and 60 Hz.

    Is there an Internet connection??

    Patagonia is a remote region so there’s no Internet connection available to our passengers. We recommend you take this opportunity to disconnect and talk with other people.

    Will my mobile phone work on board the ferry??

    No, only at the ports.

    Is smoking allowed on board?

    Smoking is only allowed on the outside decks of the ship, in compliance with Chilean Law 20,105, which states that it is forbidden to smoke inside closed areas.

    Do you sell alcoholic beverages??

    No, we do not.

    Is there drinking water on board??

    Yes, water dispensers are available at all times, so there is no need for you to bring additional water bottles.

    What happens if I have special dietary needs?

    Please inform if you have a food allergy or if you are a vegetarian when you book your trip with us.

  • SHOPPING
    Is there a gift shop on board??

    There’s a shop on board our Ferry Evangelista, where you can find products such as clothing books, souvenirs, postcards, maps, and basic supplies.

    What can I purchase in the cafeteria?

    At our bar you’ll be able to buy drinks, tea, coffee, biscuits and chocolates..

    What’s the payment currency and method on board??

    Purchases on board our ferries may be paid in US dollars or Chilean pesos. We accept the following means of payment:
    International Passengers: cash (US dolars) and credit cards
    National Passengers: cash, credit and debit card.

  • LUGGAGE
    Are there luggage limitations??

    Each passenger may carry up to 2 suitcases. We suggest to take only indispensable baggage because the space inside the cabins is reduced. Beds in our Ferry Evangelistas only have a locker with a key with the following dimensions: 71.20 centimeters deep, 41 centimeters wide and 73.50 centimeters high. Locker space is enough for a backpack of approximately 60 liters.

    Can I travel with my pet?

    You may bring your pet in a portable kennel and leave it in the cargo area of the ship. Pets are not allowed in the cabins or in any other passengers common areas. Passengers may check the status of their pet occasionally only with the authorization of a member of the crew. There is no additional charge for traveling with pets..

    Where can I keep objects of value?

    All our ferries have safety deposit boxes available for passengers. These units are left under the care of the ferry’s captain. Navimag WILL NOT respond for damaged or lost objects of value that were not declared prior to travel.

  • SECURITY
    What is the safety on board?

    Your safety is our first priority. Navimag Ferries vessels are certified under the International Safety Management (ISM) Code, regarding SOLAS (Safety of Life at Sea) for the protection of human life at sea, and accredited under ISO 9001-2000. This certifications allow our company to guarantee the highest standards of quality and safety in all our operations.
    In addition, our ferries are equipped with rafts and life vests for 730 people (double its maximum capacity) and with 3 rescue boats.

    Are there first aid services?

    The vessel has a basic nursing unit with a professional paramedic in charge. In addition, the crew has first-aid training in compliance with ISO standards. Officers have advanced first aid training.

  • ITINERARY
    Why are there delays or changes in itinerary??

    Patagonia is a region of extremes, where weather conditions change constantly, so there could be storms or strong winds at any time of the year, which could affect the vessel’s schedules of departure and arrival. In addition, crossing the Patagonian channels is highly regulated by the maritime authorities, so specific tide and light conditions must be met for the vessels to sail. Also, since hour ships also transport cargo, any slight change in operation and climatic conditions can influence itineraries. We understand that these modifications could be a drawback for our passengers, this is why we work every day to improve our service.

  • LIVESTOCK TRANSPORTATION
    Why does Navimag transport animals??

    Given Chile’s geography, the far south is disconnected by land from the rest of the country, therefore it can be accessed only by sea, air or land through the Argentinean territory. This is why our transportation service was born from the need to connect Magallanes region with the rest of the country. For all practical purposes, our company is a "highway" that provides continuity and connectivity to different cargos that require transit into extreme regions.

    The transport of livestock is not exempt from this modality. Livestock transport companies that cater to this important sector are also our clients, using equipment designed and authorized for this purpose, allowing the movement to and sale of livestock from Magallanes region in the rest of the country. There is no existing commercial link between the livestock producers and our company, but there is a business relation between our company and the transportation company.

    What measures does Navimag take to care for the livestock on board??

    Nonetheless the above mentioned, and in accordance with our commitment to the community, in January 2015 we began a program with Chile’s Agricultural Service (SAG) in order to improve our transport of livestock. The state agency issued Decree No. 240 of Law 19,162 that establishes new regulations regarding the animal transport, including the resting period, period of rest, water requirements, sanitary conditions, lighting and ventilation, among others.

    As a company we take measures that go beyond regulation, that is why in the second half of 2016 we incorporated to our onboard staff an animal expert, in an aim to ensure compliance with the law and the appropriate animal transportation. In addition, all of our officers and captains were trained at Universidad Austral in Animal Care, a course taught by Dr. Carmen Gallo, Phd, from University of Liverpool and director of Animal Sciences at Universidad Austral de Chile and Researcher in Animal Welfare, Antemortem, etc.

    These measures have helped to reduce animal mortality, so much that in 2015 our company carried 24,673 head of cattle, recording a mortality rate of 50 animals (0.20%). During 2016 we transported 23,468 head with a mortality rate of 22 animals (0.1%).

    We understand that there are still pending actions at the government level as well as transportation companies and livestock producers. In this regard, our company will always seek to add value to any solution that is implemented and within our reach.

    What dates of the year do you transport animals?

    Mainly in in the Fall, at the beginning in April, given grasslands in Patagonia are frozen, therefore cattle owners must transport the animals to the north to feed them. Notwithstanding,  it animals may be transported at other times of the year, although there’s a lower probability.