January 06 2022

6 requirements you must meet to board our ferry in Patagonia


We want your ferry trip through the fjords of Patagonia to be a unique, memorable, and safe experience. So, make sure to meet these requirements before you board our ferry. So, to ensure your care, safety, and health, as well as that of our staff, when you board the Esperanza ferry, either in Puerto Montt or Puerto Nataless starting in January, we will ask you to meet the following requirements:

  1. International Health Passport, which you obtain at to enter Chile.
  2. Mobility pass authorized for Chilean tourists, approved by the Ministry of Health (Minsal) for foreigners.
  3. Negative PCR test with NO more than 72 hours of validity at the time of boarding, issued by a laboratory recognized by the local health authority (for those over 12 years old).
  4. Answer the "Preventive Health Condition Survey" of the Minsal before boarding. 
  5. Complete for 10 days a self-reporting form for symptoms and location. We will send this survey daily to your email. 
  6. If you have symptoms compatible with COVID-19, you must start self-isolation, report your situation and wait to be contacted by the health authority. In this case, we will not allow you to board.

For your convenience, you will be able to show either the digital (smartphone) or printed (paper) version of these documents.

When and where will we ask you for these requirements?

When you check in at our boarding lounge. 

  • In Puerto Montt, check-in is between 17:00 and 18:00 hrs. at Navimag's departure lounge located at kilometer 14.5 on the Chinquihue road.
  • In Puerto Natales, check-in is at Pedro Montt 308 between 15:00 and 18:00 hrs. (the day before the trip).

Both cases are valid for passengers traveling with their vehicles. 

What happens if you do not meet some of these requirements?

You will not be able to check in and board the vessel. That is why you must review these 6 prerequisites to have a safe trip. Please contact us at BEFORE boarding day if you have any doubts.

How do we help you to have a safe ferry trip?

First, we comply with international maritime safety standards under the International Safety Management (ISM), related to SOLAS (Safety of Life at Sea) precautions to protect human life at sea. 

In addition, our ferries have rafts and life rafts for 730 people (double their maximum capacity) and 3 rescue boats.

Second, we minimize the risk of COVID-19 infection on board the Esperanza ferry on our Patagonian Fjords route as follows: 

  • There are alcohol gel dispensers and refills in the areas of the highest passenger concentration on the ship.
  • There are footpaths in the main access to prevent contamination by the virus upon entering the ship.
  • On-board personnel responsible for First Aid are trained by certified health professionals to handle suspected and/or probable infection cases. 
  • You have access to instructions and practical advice to prevent the spread of Coronavirus through posters in the areas with the highest concentration of people on the ferry.
  • We monitor your average temperature on board to identify the possibility of fever to minimize the likelihood of contagion.  
  • We have mask and glove dispensers in the most relevant points in the ferry where there are entertainment activities on board. 
  • We clean and disinfect all common areas during the voyage in compliance with our On-Board Cleaning and Disinfection Program for the Passenger Area. We leave a public record of each cleaning so that you know when and where it occurred.
  • We clean and disinfect all areas in all ferry calls in compliance with our Protocol for Cleaning and Disinfection of Environments. We leave a public record of each cleaning, so you know when and where it occurred.

Your safety is our priority

We have safety protocols on board our ferry Esperanza to offer you a safe trip. These apply to navigation as well as to the prevention of COVID-19 infection.

Therefore, we invite you to review the requirements we ask our passengers to meet before, during, and after boarding, as well as while sailing our Patagonian Fjords route.

We also ask you to confirm the departure date of your trip, as itineraries may vary due to the untamed Patagonian weather.

If you have any questions, please do not hesitate to contact us to help you prepare for your trip. Safe travels!

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