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Trip Information

Type of clothing recommended for the trip

Navimag Ferries wants your stay onboard to be as comfortable as possible, therefore we recommend to both men and women to take outdoor sporting clothes. The ferry has pleasant temperatures but you must keep in mind that summer nights and even in the daytime it can be cold in Patagonia, therefore,  we recommend taking sweaters or fleece jackets, parkas, pants, hats, gloves and trekking shoes or boots. Two pairs of shoes is ideal, along with sunglasses and sunscreen. This clothing is the same clothing you will need on the rest of your trip through Patagonia.



Embarkation ports

• If you embark in Puerto Montt:

At the Ferry Terminal located at Ave. Angelmó #1735 , Puerto Montt, Chile.


• If you embark in Puerto Natales:

At Ave. España #1455, office #2 - RODOVIARIO, Puerto Natales, Chile.


• If you embark in Puerto Chacabuco:

At the Ferry Terminal located at Ave. Bernardo O’Higgins s/nº, Puerto Chacabuco, Chile.


If you have your ticket you can go directly to the boarding lounge, and if you haven’t paid for it yet, you must go to the sales counter.

What we will see during the trip

We will sail through the Patagonian fjords with incomparable scenery with abundant vegetation and the possibility of sighting birds, dolphins, and if we are lucky, whales. 

Meals on board

During the trip there will be a self-service dining area with a pre-established menu, including breakfast, lunch, and dinner.

To drink, there is juice made from fruit pulp, and there are purified water dispensers  (mineral water is not included).


Important: Any guests that have any food allergies or intolerances, or who are vegetarians, must inform this at the time of purchasing the ticket and at check-in so as to prepare the adequate dishes.


Check-in schedule

The passengers should check-in with a minimum of 4 hours prior to the ship’s scheduled departure. Those passengers with vehicles should check in 5 hours prior to departure.

We will list the check-in times below for each route:


• Patagonian Fjords Route Puerto Montt – Puerto Natales

HIGH SEASON (NOV1-2015 to MAR31-2016)
Check in at Puerto Montt:
Friday from 09:00 to 13:00 hrs.


• Patagonian Fjords Route Puerto Natales – Puerto Montt

HIGH SEASON (NOV1-2015 to MAR31-2016)
Check in at Puerto Natales:
Monday from 09:00 to 18:30 hrs. (day before departure)


• Carretera Austral Connection Route Puerto Montt – Puerto Chacabuco

Check in at Puerto Montt:
Wednesday  and Saturday from 15:00 am to 18:00 hrs. (day before departure)


• Carretera Austral Connection Route Puerto Chacabuco – Puerto Montt

Check in at Chacabuco:
Tuesday and Friday from 15:00 to 17:00 hrs.

Cancellation policy

Passengers may desist to make the journey and cancellation will be subject to the following conditions which apply to the ticket paid or the deposit.

   a) More than 15 days prior to vessel departure by route, 10% retention.

   b) Between 14 days and 5 days prior to vessel departure, 30% retention.

   c) Between 4 days and 48 hours and the departure of the ship, 70% retention.

   d) Between 48 hours and the departure of the ship, 90% retention.

   e) After the departure of the ship, 100% retention.

The percentages of the penalties specified above, will be made on the total value of the ticket booked, including both security deposits and the tickets themselves.

Any passenger who desires to postpone the date of journey indicated on the ticket must make this request to the company a minimum of 48 hours prior to the time of departure of the ship and pay a sum equivalent to 10% of the cost of the ticket in order for the company to authorize the change.

Reconfirm your trip prior to departure

It is very important to reconfirm your trips since the departures can be subject to delays and/or suspensions due to reasons of force majeure, such as the weather.

Navimag Offices


Av. Diego Portales 2000 Primer Piso
Phone: 56 2 2869 9900 
Monday to Friday from 9 AM to 1 PM
and 14:30 PM to 18:30 PM
Saturday from 3 PM to 7 PM


Eusebio Lillo 91
Phone: (56-67) 22 33 306
Fax: (56-67) 22 33 386
Monday to Friday from 9 AM to 1 PM
and 3 PM to 7 PM
Saturday from 10 AM to 1 PM


Terminal de transbordadores
Phone: (56-67) 23 51 111
Fax: (56-67) 23 51 192
Open only during the day and time of shipment.


Ave. España 1455, office #2 – Rodoviario
Phone: 56 2 2869 9903
Monday to Friday from 9 AM to 1 PM
and 3 PM to 7 PM