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Patagonian ChannelsFrequently Asked Questions
Ship
Navimag uses ferry ships which are freight ships adapted for the transport of passengers and vehicles, including heavy machinery, trucks with general freight, cattle, cars, camping trailers, motorcycles and bicycles.
Check In
Passengers should check in at least 4 hours before the schedule departure time. Those that are also traveling with vehicles should be present an hour before the rest of the passengers.
Luggage
Each passenger can carry up to 2 suitcases. We suggest bringing only essential items as the space inside the cabins is very compact. Each bed comes equipped with a locker and key with the following dimensions: 71.20 centimeters deep, 41 centimeters wide and 73.50 centimeters high. The space of the locker is sufficient to keep a backpack of approximately 60 liters.
Shared cabins
Our pricing structure allows for the sale of cabins or individual beds. If you buy a bed you will share the room with other passengers, otherwise you must pay the rate that includes the remainder of the beds (single) until completing the cabin. Navimag reserves the right to accommodate passengers in the way that it feels is this the most convenient.
Beeding
Cabins AAA - Complete bedding (sheets, blankets, bedspread and pillow) and Towels
Cabin AA-A - Complete bedding and towels
Berth C - Complete bedding.
Guides on board
Depending on the seasons, the Evangelistas Ferry navigates with bilingual guides to entertain and inform passengers. Any consultations we suggest be directed to them.
Security
For us, your security is the first priority. Therefore, Navimag and its ships are certified under the standards of the International Safety Management (ISM) related to the preventions of SOLAS (Safety of Life at Sea) for the protection of human life at sea, and by the procedures of the ISO 9001.2000 certificate.
This certificate permits us to guarantee the highest standards of quality and security in all our operations.
Our ferries are equipped with rafts and life vests for 730 persons (double its maximum capacity) and 3 rescue rowboats.
Food
All the meals are buffet style in place of a fixed menu and are included in the package.
Continental Breakfast is served between 8:00 and 9:00 AM
Lunch is comprised of soup, salad, main dish, dessert and mineral water; it is served between 12:30 and 13:30
Dinner is comprised of soup, salad, main dish, dessert and mineral water; and is served between 19:30 and 20:30.
We also offer vegetarian menu comprised of green salads and should be requested at check in time.
Alcohol
You will be able to acquire alcoholic beverages and the best Chilean wines in our pub, as the ferry has all the licenses for the sale of alcohol.
Are passengers allowed to take alcoholic beverages on board ?
Passengers are not allowed to take alcoholic beverages to the ferries. At the Pub bar, passengers will find a wide range of liquors, wines and beverages at market price, which can be bought and drunk only at places provided for such purpose, i.e., the dining room and the pub.
Café and Pub
Beverages, tea, coffee, alcoholic beverages, sandwich, pizza, crackers and chocolates are part of what will find in our café. For the early risers, coffee is served free between 6:00 and 8:00 in the morning.
Store on board
Navimag logo clothes, books about the Patagonia, souvenirs, post cards, film, maps, video tapes and personal articles are part of what you will find in our onboard store.
Currency
Purchases on board and the payment of excursions can only be paid in cash using either Chilean currency (pesos) or dollars.
Infirmary
The ship offers basic infirmary services with a professional staff. Additionally, part of our crewhas training in first aid.
Clothing
It is recommended to bring winter clothes (parka, gloves, sweaters, etc.) and sunglasses; a similar wardrobe that you will continue to use through the crossing of the Patagonia and the Torres de Paine.
Pets
Pets of any kind are not permitted on board.
Temperatures
| CITY | AVERAGE MAXIMUM Tº | AVERAGE MINIMUM Tº |
| Puerto Montt | January 19.6º C July 10.4º C |
January 11.3ºC July 4.6º C |
| Isla de Chiloé Ancud |
January 17.2º C July 10.2º C |
January 10.5º C July 5.5º C |
| Puerto Aysén Puerto Chacabuco |
January 18.1º C July 7.2º C |
January 10.5º C July 2.2º C |
| Puerto Natales | January 17.3º C July 5.3º C |
January 5.7º C July -2.8 º C |
| Punta Arenas | January 15.3º C July 4.4º C |
January 7.1º C July -0.3º C |
Source: Chilean Weather Authority
Electricity (Voltage)
220 volts and 60 hz.
Internet
There is no internet connection on board.
Satelite Telephone
There is a satellite telephone on board. Prepaid cards for the phone can be bought on board.
Valuable Objects
If you are traveling with valuables, you can obtain a safety deposit box.
Smoking
Smoking is only allowed in the ship's outer decks due to chilean law 20.105, wich forbids smoking indoors.
Excursions
The only stop that the ferry makes is at the Port of Eden. This excursion is two hours long and with a charge of $3.000 pesos which is contribution to the local community.
Cancellation Policy
The following are our cancellation policies which are applied to those passengers that for some reason cannot participate in the route with Navimag:
NAVIMAG WILL REIMBURSE:
Up to 15 days prior to departure
90% of the cost
Between 14 and 5 days before the departure
70% of the cost
Between 4 days and 48 hours before the departure
30% of the cost
Between 48 hours and departure date
10% of the cost
Navimag will not reimburse cancellations made after the departure date.
It is necessary to re-confirm the departures before sailing?
Yes. It is very important to re-confirm the departures, due to there is a possibility of delay or suspension of major force reasons, as the climate for example.
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