FAQ | Chile Patagonia Tours

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Frequently Asked Questions

Ship

Ship

Navimag uses ferry ships which are freight ships adapted for the transport of passengers and vehicles, including heavy machinery, trucks with general freight, cattle, cars, camping trailers, motorcycles and bicycles.

Check In

Check In

Passengers should check in at least 4 hours before the schedule departure time. Those that are also traveling with vehicles should be present an hour before the rest of the passengers.

Luggage

Luggage

Each passenger can carry up to 2 suitcases. We suggest bringing only essential items as the space inside the cabins is very compact. Each bed comes equipped with a locker and key with the following dimensions: 71.20 centimeters deep, 41 centimeters wide and 73.50 centimeters high (only ferry Evangelistas). The space of the locker is sufficient to keep a backpack of approximately 60 liters.

Shared cabins

Shared cabins

Our pricing structure allows for the sale of cabins or individual beds. If you buy a bed you will share the room with other passengers, otherwise you must pay the rate that includes the remainder of the beds (single) until completing the cabin. Navimag reserves the right to accommodate passengers in the way that it feels is this the most convenient.

Do the cabins and berths include sheets and blankets?

Do the cabins and berths include sheets and blankets?

All the accommodations include sheets, blankets and towels.

Are guides available onboard?

Are guides available onboard?

There is a bilingual guide on the Patagonia Channels Route from September- April; the rest of the year there is no guide.

Security

Security

For us, your security is the first priority. Therefore, Navimag and its ships are certified under the standards of the International Safety Management (ISM) related to the preventions of SOLAS (Safety of Life at Sea) for the protection of human life at sea, and by the procedures of the ISO 9001.2000 certificate. This certificate permits us to guarantee the highest standards of quality and security in all our operations. Our ferries are equipped with rafts and life vests for 730 persons (double its maximum capacity) and 3 rescue rowboats.

Are meals included?

Are meals included?

On your trip there is a self-service dining room with a pre-established menu, which includes juice and does not include mineral water. There is only table service for passengers in Cabins AAA and only on the Patagonia Channels Route.

Alcohol

Alcohol

You will be able to acquire alcoholic beverages and the best Chilean wines in our pub, as the ferry has all the licenses for the sale of alcohol.

Are passengers allowed to take alcoholic beverages on board ?

Are passengers allowed to take alcoholic beverages on board ?

Passengers are not allowed to take alcoholic beverages to the ferries. At the Pub bar, passengers will find a wide range of liquors, wines and beverages at market price, which can be bought and drunk only at places provided for such purpose, i.e., the dining room and the pub.

What can I find in the cafeteria?

What can I find in the cafeteria?

Soft drinks, alcoholic drinks, tea, coffee, pizzas, crackers, cookies, and chocolates are part of what you can find in our cafeteria.

Store on board

Store on board

Navimag logo clothes, books about the Patagonia, souvenirs, post cards, film, maps, video tapes and personal articles are part of what you will find in our onboard store.

How can I pay onboard?

How can I pay onboard?

Purchases aboard and payment of excursions can be paid in cash, using Chilean currency or dollars, or with checks from national banks.

Infirmary

Infirmary

The ship offers basic infirmary services with a professional staff. Additionally, part of our crewhas training in first aid.

Clothing

Clothing

For Patagonia you need "outdoor” clothing:
• Hat
• Rain jacket
• Sun glasses
• Sunscreen
• Lip Protector
• Parka and Sweater
• Windbreaker
• Gloves
• Hiking Shoes or Boots for excursions.
• Photographic camera

Pets

Pets

Pets of any kind are not permitted on board.

Temperatures

Temperatures

CITY	AVERAGE MAXIMUM Tº	AVERAGE MINIMUM Tº
Puerto Montt	January 19.6º C July 10.4º C	January 11.3ºC July 4.6º C
Isla de Chiloé, Ancud	January 17.2º C July 10.2º C	January 10.5º C July 5.5º C
Puerto Aysén, Puerto Chacabuco	January 18.1º C July 7.2º C	January 10.5º C July 2.2º C
Puerto Natales	January 17.3º C July 5.3º C	January 5.7º C July -2.8 º C
Punta Arenas	January 15.3º C July 4.4º C	January 7.1º C July -0.3º C

Source: Chilean Weather Authority

Electricity (Voltage)

Electricity (Voltage)

220 volts and 60 hz.

Internet

Internet

There is no internet connection on board.

Satelite Telephone

Satelite Telephone

There is a satellite telephone on board. Prepaid cards for the phone can be bought on board.

Is there a safe for valuable items?

Is there a safe for valuable items?

On the ships there is a safe available for passenger use managed by the ship’s captain.

Smoking

Smoking

Smoking is only allowed in the ship's outer decks due to chilean law 20.105, wich forbids smoking indoors.

Cancellation Policy

Cancellation Policy

The following are our cancellation policies which are applied to those passengers that for some reason cannot participate in the route with Navimag: NAVIMAG WILL REIMBURSE:
• Up to 15 days prior to departure 90% of the cost
• Between 14 and 5 days before the departure 70% of the cost
• Between 4 days and 48 hours before the departure 30% of the cost
• Between 48 hours and departure date 10% of the cost
• Navimag will not reimburse cancellations made after the departure date.

It is necessary to re-confirm the departures before sailing?

It is necessary to re-confirm the departures before sailing?

Yes. It is very important to re-confirm the departures, due to there is a possibility of delay or suspension of major force reasons, as the climate for example.

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